PLAN
Salutation
Dear Sir / Madam,
Introduction
Paragraph 1. - reason for writing
Main body
Paragraph 2 - 3 - complaints with examples and reasons
Conclusion
Action to be taken
Closing - Yours faithfully
…(your full name)
Useful Language:
Paragraph 1.
I am writing to complaint about …(write all the details about the received alarm clock - full date of delivery, the name of the mail order company)
Paragraph 2.
Firstly…(write about the button which you can’t set)
Paragraph 3.
What is more…(write about the colour of the alarm clock which you don’t like at all)
Paragraph 4.
You can end letter like this:
I am very disappointed. I expect you to send the replacement alarm clock by the 20th of January. I hope to hear from you as soon as possible.